Right of rescission, claims, warranty and process of return:
In case You should not be satisfied with one of our products You are able to either get it replaced or return the unused product within two weeks. You may of course try if Your device fits into it but the Aquapac has to be in resellable condition. Below You find further information to right of rescission and return period as well as to claims and process of return.
You made a mistake in the order? Right of rescission and return
You can return any product (bought from us) to us within 14 days from invoice date without giving us a reason. Special orders and consumable supplies are exempted from return and replacement. To keep the term it is sufficient to return the parcel in time. Please let us know in advance to avoid misunderstandings.
For used goods apllies:
We reserve the right to charge an appropriate amount for the use of the goods returned in this period if they show signs of use.
Defective goods or transport damage? Wrong goods delivered? Claims and replacement
All deliveries are controlled and packed carefully before being sent.
In case You get wrong or defective goods please contact us. We will sort things out to Your full satisfaction.
Defective during warranty period? Guarantees
AQUAPAC Int'l. Ltd. Gives a warranty of 3 years from purchase. General wear and tear or accidental damage f.e. by contact with sharp edges, aggressive gases or fluids, by wrong use or application are not covered by the warranty. Qualified warranty cases will be replaced by us in Bückeburg/Germany or repaired. We just handle warranty for products bought directly from us. If not bought directly from us we can handle the case for a service fee of Euro 25.00 . Else please contact the dealer You bought from.
Please proceed as follows if You make use of Your replacement and return right or find a fault on Your order or the goods:
Please contact us before You return something. Best by phone or e-Mail.
From Germany: 05722-98 10 50
From foreign countries: +49-5722-98 10 50
e-Mail: info@o-rangebags.de
As agreed then return the parcel originally packed and sufficiently franked to avoid postage due. Please send the return sheet with the postage, so that we will know all about the reason of return und to credit or replace the item.
Aquapac-Aquaman Deutschland GmbH
Donaliesstr. 2 b
31675 Bückeburg
Germany
We check the returned goods and transfer to Your bank or credit card account. You get a credit confirmation by e-Mail.
Usually we only refund the goods’ value. Please bear the shipping costs unless the goods are faulty.
You have got to pay for the return shipment if the delivered goods equate to the ordered and the value of the returned goods is 40 € or less or if at a higher value You have not yet paid completely for them at the time of cancellation. Please choose a replicable way of shipment.
If the value of the returned goods is 40 € or more the return shipment is free within Germany. Please choose the cheapest way of shipment and frank the parcel sufficiently to avoid postage due. We refund the postage immediately. Please keep the postal receipt.
Obligations to compensations are to be paid within 30 days after cancellation.
Please note that shipping and handling of Your claim might take a bit of time.
As we improve our products constantly we are happy to know about the reasons of return. Thanks in advance for Your efforts.
Our general terms and conditions:
Please not the validity of our General Terms & Conditions
Defect O-RANGE product?
All deliverys will be controlled before leaving our warehouse. Is there a damage at the package please reclaim at your delivery service. Damages at the product must bei reclaimed in seven days by written reclaim to the following adress:
Aquapac-Aquaman Deutschland GmbH
Donaliesstr. 2 B 31675 Bückeburg, Germany
Fax: (+49) 5722 / 98 1052
e-Mail: info@o-rangebags.de