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FAQ-Buy

 


What does shipping cost?

We send Your order from Aquapac-Aquaman Deutschland GmbH, Bückeburg depending on Your payment method with DPD, DHL or Deutsche Post.
The freight cost are independent of the number of ordered cases:

  • Germany: Euro 3.90
  • Europe, incl. Switzerland: Euro 6.90.
  • Worldwide: 16,90 Euro.
  • Germany cash on delivery: not available anymore.
  • Express: please contact us.

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How long does the sending take?

  • Germany: 1 to 2 labourdays
  • Austria, Switzerland and BeNeLux: 2 to 4 labourdays
  • Rest of Europe: 3 to 7 labourdays

All shipments are replicable. Please ask us if it should take longer. After ordering online You get a shipping confirmation by e-Mail on the same or next workday. In case of prepayment the e-Mail is sent when we receive the payment.

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If an article is not in stock?

Usually we have all Aquapacs in stock. It might come to delays especially when the media recommended a case. You can nevertheless order it online. All articles in the shop show the status of availability. If it is urgent please call us. We try our best!

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What are the payment options?

You have got the choice of several payment option in our shop: By Credit card (we accept American Express®, MasterCard® or VISA®, Diners Club®), by cash on delivery (German: Nachnahme), by PayPal, or by prepayment (German: Vorab-Überweisung or Vorkasse). Authorities may purchase on account.

 

mastercardvisaamex

 

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Do I have to pay VAT?

Usually yes. Our prices are including 19% German V.A.T. If you order from Switzerland, the vat will not be reported during the order process.

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Is this site secure?

We have been in the internet for 20 years and we have obtained our customers’ confidence and a good reputation. The data transfer during the order is SSL encoded and cannot be fished by anyone. Your personal data and especially Your credit card data is safe.
If You however prefer other methods You can pay by PayPal. Or order by phone.

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Do I have to buy online? Or can I purchase Your products in high street shops?

Of course You don’t have to buy online directly from us. Aquapacs are available in specialist shops as well like for example in all Globetrotter affiliates, the Finnmark Group with its 17 outdoor shops, affiliates of the aqua-nautic GmbH, A.W. Niemeier GmbH or Compass Yachtzubehör H. GmbH. To find a shop near You please visit our (Germany only) Dealer List

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How can I reach You in case of problems?

Our business hours are Monday through Thursday (10 am to 5 pm) and Friday (10 to 4).

Our phone number: +49 (0)5722/ 98 10 50
Our fax number: +49 (0)5722 / 98 10 52
Our e-Mail: info@aquapac.de

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Replacement and withdrawal:

In case You should not be satisfied with one of our products use your right of withdrawal, please  You may of course try if Your device fits into it but the Aquapac has to be in resellable condition. We reserve the right to charge an appropriate amount for the use of the goods returned in this period if they show signs of use.

 

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Defective Aquapac?

All deliveries are controlled and packed carefully before being send. Claim apparent damages with the parcel service at the door. Damages You cannot see from outside must be claimed with us within seven days in written form:

Aquapac-Aquaman Deutschland GmbH
Donaliesstr. 2 B
31 675 Bückeburg
Germany

Fax: +49 (0)5722 / 98 10 52
e-Mail: info@aquapac.de

 

Returnsheet

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Online Dispute Resolution

The platform for the online dispute resolution established by the ODR regulation represents a central point of contact for consumers and businesses. The OS platform is out of court to settle disputes between consumers and entrepreneurs. It's an interactive Web page, which can be used free of charge in all the official languages of the EU. The OS platform can be reached via the following link:

http://ec.europa.eu/consumers/odr/

Our E-Mail: info@aquapac.de

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Copyright © 2017 Aquapac-Aquaman Deutschland GmbH. All rights reserved. Aquapac manufactures waterproof phone cases, waterproof camera cases, underwater iPod cases, drybags, waterproof backpacks, waterproof duffels and waterproof bags, cases and pouches for MP3, GPS, VHF, radios, radio microphones, laptops, notebooks, insulin pumps, binoculars, maps and more. Aquapac, Aquaclip, Immerse Yourself, Kaituna, Keymaster, Lenzflex, Noatak, PackDivider, Puncture Patches, Toccoa, Upano, Wet & Dry, Whanganui, and the A Aquapac Figurative Mark are trademarks of Aquapac International Limited. BlackBerry Bold and BlackBerry Playbook are trademarks of Research in Motion Limited. Droid is a trademark of Lucasfilm Ltd. and its related companies. Galaxy, Galaxy Note and Galaxy Tab are trademarks of Samsung Electronics Co. Ltd. Genie is a trademark of LOCOSYS Technology, Inc. HTC Desire and HTC Incredible are trademarks of HTC Corporation. iPad, iPhone and iPod are trademarks of Apple, Inc. Kindle is a trademark of Amazon, Inc. Nook is a trademark of Barnesandnoble.com LLC. Razr, Droid and Xoom are trademarks of Motorola Trademark Holdings, LLC. Reader is a trademark of Sony Electronics Inc. Velcro is a trademark of Velcro Industries B.V. The brand Dicapac™ is the sole property of DiCaPac Ltd., Korea; the brands Breffo™ and Spiderpodium™ are the sole property of breffo Ltd., Cardiff, UK; the brand Aryca™ is the sole property of Aryca Sports Co. Ltd., Shenzhen, China; the brands McNett™ and Nitestik™ are the sole property of McNett Europe GmbH, respectively the Aquapac-Aquaman Germany GmbH, Donaliesstr. 2 b, 31675 Bückeburg, Germany, as a licensed distributor. When visiting our homepage and shop, it might be possible that we have to put cookies on your computer. No data of the user will be stored, only the protocol of the internet-address. This information is used by our server to recognize you when visiting our homepage next time - to make the navigation easier for you. If you do not want our cookies on your computer please activate “no cookies accepted” in your browser. Design and implementation by Blackbit neue Werbung neue Medien GmbH Göttingen.