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FAQ

About the Aquapac:


What is an Aquapac?

An Aquapac is a real problem solution: A bag which protects electronic equipment and other valuable goods keeping their full function. At all weather conditions and in extreme situations. They are not only splashproof but absolutely waterproof.

Aquacliü

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What does "100% waterproof" mean?

You can absolutely rely on the cases’ tightness as long ast he case is not punctured by outer influence and as long as the levers are properly sealed. In the range of the clamps – between the two sheets of foil as well as between these and the clamps – nothing may disturb the sealing: No cord, dirt or sand. Please always check before use.
In August 2008 IC Consultants Ltd (part of the Mechanical Engineering Department of Imperial College, London) were commissioned to make an independent assessment of the waterproofness of the Aquapac range.
The tests were carried out using a purpose-built pressure chamber (pictured here).
All the cases met Aquapac's waterproof claims (see below).
Every case sealed with our Aquaclip™ seal tested 100% waterproof to at least 0.5 bar, which is equivalent to a depth of 16.7 feet (5.1m) of water. Some tested waterproof to 2.0 bar, which is equivalent to 66.9 feet (20.4m) of water.
During manufacture we batch-test the cases in our own pressure chamber for 5 minutes at 1.0 bar, which is equivalent to 33ft (10.1m) of water. We also do a simple, manual squeeze-in-a-basin test!

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Waterproof Ratings System

We've introduced a system to clearly identify the waterproofness of each Aquapac product:


Kategorie 2

Our Submersible Range is all guaranteed to IP68, which means continuous immersion under conditions of the manufacturer's choice. Imperial's testing is to the equivalent of 10m/30. The testing: Protected against water submersion - The case is suitable for continual submersion in water at depths of up to 10m/30ft.

There is  one exception for depths of more than ten meters: our „Keymaster“ (Code 608) is o.k. for down to 50 meters. Be aware that the pressure under water deeper then 10 meters can damage your device.


Kategorie 2

Our special Trailproof Cases like the Trail Proof Phone Case are guaranteed to IPX7, which means that they're OK for temporary immersion of up to 1m/3ft depth as long as you bring them straight back up to the surface. The testing: Protected against water immersion - Immersion at a depth of 1meter for 5 seconds.


Kategorie 3

Our Stormproof range of roll-seal bags is all tested to IPX6, which means as waterproof as you can get without actually immersing the bags underwater. Fire-hose proof!The testing: Protected against heavy seas - Water projected at all angles through a 12.5mm nozzle at a flow rate of 100 liters/min at a pressure of 100kN/m2 for 3 minutes from a distance of 3 meters.


Kategorie 3

Our  Trailproof Case Tote bag small and Tote Bag large are the only exception, and it's guaranteed to IPX3. Because of the flap: it protects against rain falling on it at up to 60 degrees angle, but there's a small chance that if you hold the case upside-down in hard rain, you might get a drop or two seeping in. The testing: Protected against spraying water - Water spraying up to 60 degrees from vertical at 10 liters/min at a pressure of 80-100kN/m2 for 5 min. 

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What does dust- and dirtproof mean?

The British Standards Institution BSI carried ou a series of independent tests in 1999 according to BSEN-Standard 60529:1992. The first tests showed if dust can be blown or sucked through the closed Aquaclip. The answer was „No“. All test samples were 100% dustproof and fulfilled the category IP6X, the toughest dust tightness test.

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Does the Aquapac float with content?

Yes. The Aquaclip seals the case airtight. The principle: Most electronic devices do contain a lot of air. To be added to the air around the device. In case of doubt please test if it floats in the tub.

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What is the Aquaclip?

The Aquaclip seals the case hermetically. Its two clamps press together the two layers of foil with tongue and groove. The levers provide the force and prevent accidental opening.

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What is an Aquapac made of?

The soft material is a special polymere made exclusively for Aquapac. We weld them with high frequency welding machines. The Aquaclip is a mixture of injection moulding materials as Nylon, ABS and Polypropylene.

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How durable are they?

They are tougher than they look. The Aquaclip was tested at the University of Bath. After having been opened and closed 10,000 times is still was absolutely waterproof. The soft material made of special polymeres is high frequency welded. That means they are chemically joined which makes the welding as durable as any other part of the material. All materials used are UV stabilized and salt water resistant.

Aquapacs are recommended as a ‘Best Buy’ by Sailing Today: "We can vouch for the toughness…Much as the case was pulled, stretched and twisted, the material did not break or tear, and it really took some abuse"

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What does UV-stabilization mean?

Unless specially treated, most plastics will gradually break down from prolonged exposure to sunlight. This is especially true of transparent plastics, which quickly go yellow.

All our case materials are UV-Stabilized so they will not break down in sunlight.

Note: Although the material itself is protected, the case will not protect its contents from harmful rays. Electronic equipment should never be left out in bright sunlight - not even in an Aquapac!

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Can I use my Aquapac in the hot tub?

Around +40ºC (+100ºF) the hard plastic of the Aquaclip starts to soften. The case could therefore leak if submerged in a very hot bath. As long as the case is not held underwater, use in the bath or hot tub is fine.
Please note that an Aquaclip left in the hot sun will instantly revert to its normal state if dropped in water or cooled down.

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Who uses Aquapacs?

Aquapacs are used and appreciated by people who do boating, fishing, snorkeling, windsurfing, hiking, biking, camping and have fun on the beach ...
A lot of professional users rely on Aquapacs as well: coast guards, mountaineering rescue teams, fire brigades, armies, airports, farmers, bakers, painters, mechanics, construction workers, craftspeople, clinics and doctors (Aquapacs are even germproof) …

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Can I use an insuline pump in an Aquapac?

Aquapac have commissioned research by Imperial College London into the use of the 158 (Radio Microphone case/insulin-pump case) and 558 (Connected Electronics case, same clamp as the 158) after receiving a large number of customer enquiries regarding their suitability for use with insulin pumps. Results show that, in some circumstances, insulin flow rate can be reduced by the case. In particular, low flow rates are impeded, and as such Aquapac can make no claim regarding the suitablity of these cases with insulin pumps. Use of these cases for insulin pumps is entirely at the discretion of the user. Aquapac has been advised to recommend that users of Aquapac cases with insulin pumps regularly check their blood sugar levels.

The tests were conducted by Imperial College of Science, Technology and Medicine using a Roche Accu-Check Spirit insulin pump at a temperature of 20C at flow rates of 2U/hr and 10U/hr.
The amounts of insulin delivered over 60 minutes observed were as follows:

2U/hr not in case - 0.0131g (flow rate of 100%)
2U/hr in Aquapac 154 - 0.0106g (flow rate of 81%)
2U/hr in Aquapac 154 - 0.0056g (2nd test model)(flow rate of 42%)
2U/hr in Aquapac 554 - 0.0121g (flow rate of 92%)

10U/hr not in case - 0.0864g (flow rate of 100%)
10U/hr in Aquapac 154 - 0.0878g (flow rate of 100%)
10U/hr in Aquapac 554 - 0.0903g (flow rate of 100%)

21st August 2006

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Aquapacs in the Farming?

For years Aquapacs has been used in the Farming, especially our PDA-Cases. Agriculture or forest aren`t any problem. But use in a stable could be a problem, due to the ammonia fume. The material of the foil will age quicker, the foil chapped, there is a chance of cracks. But it is better to use an Aquapac – because Your PDA or electronical advise will live longer. To protect Your Aquapac if you use it in the stable, please clean it with clear water regularly.

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Which extras do You offer?

Most of our cases are equipped either with a cord or a shoulder strap. Some come with a carabiner. And some offer foam padded material for extra protection and comfort. You find our extras here.

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What else is to be considered?

After the delivery’s receipt check the content for completeness and state. Before you use it for the first time please check that the case got to you in perfect condition. Seal something worthless inside, then submerge in a basin.  A few air bubbles may escape from the clamp. This is ok, water can get into the clamp without getting into the case. Only if a stream of bubbles escapes when you squeeze it there is a problem. Please check again if the Aquaclip is sealed properly. If it still is not waterproof please contact us.

E-Mail: info@aquapac.de

Check the Aquapac before each use for damages. In case of doubt do the bubble test.

In order to stop any water getting into the case when you’re opening the case, first shake any water from the Aquaclip and then hold the case with the clamp at the bottom as you open the levers.

Treat all lens windows as carefully as you would treat the lens of your camera. Avoid scratching, and do not fold LENZFLEX. Avoid sharp or abrasive objects. Stow carefully so it won’t be damaged in rough seas.  Examine it before each use to make sure it’s not visibly damaged (to be safe you should always do the Bubble Test). After regular contact with chlorinated or salt water, or with sun creams, wash it in soapy water and then rinse with fresh water. Do not use bleach, alcohol or proprietary cleaners.

Every Aquapac comes with a user guide.

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What warranty do You give?

aquapac logo garantie wasserdicht Tasche Case
Aquapac-Logo since 2011

Our five-year warranty for the cases manufacutred since 2011 with the new logo covers faults in materials or manufacture. The few claims (around 0.05%) we get are mostly caused by damages from contact with sharp objects or aggressive gases or fluids. We can’t guarantee it against accidental damage or general wear and tear (it’s strong but can still be punctured) so make sure you insure the contents separately.

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What about quality control?

Our quality management manual lays down agreed procedures for everything we do - from manufacturing routines to how we deal with a customer return. We are members of various industry bodies including the Outdoor Industry Association and the British Marine Federation. In order to guarantee that our cases are genuinely submersible we need to manufacture to extremely fine tolerances. To do this we rely entirely on the talents and experience of our loyal production staff. Our average machine operator has been with us for ten to 13 years. Two of them - our production managers Debbie Carlisle & Jane Colvin - have been with Aquapac since 1994.

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Is the sound quality affected?

You should be able to use your phone or radio handset normally inside an Aquapac. Even Your camcorder’s microphone works well. There is very little loss of volume, since sound waves travel straight through the plastic.

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How does taking photos work?

It’s a bit like taking a photograph through your window at home. First of all the window needs to be as clean as possible. Even with a clean window you may notice some reflection, but the closer you hold the camera lens to the window, the less the reflection. Similarly our cases give best results with the lens window tight against the camera lens. Above water the photo quality is not influenced. Under water You get good results to depths of around two meters if the water is clear and there is enough sunlight. „Digital Camera“ and „Camcorder“: Be very careful under water. The case is waterproof as long as You don’t move the Aquaclip’s levers. You find some interesting tipps for good photos and videos here.

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I have got problems with flash light.

Try to avoid flash photography but if you do need to use the flash, make sure that the case is tight over the flash so the light doesn’t reflect back into the lens. Flash rarely works underwater. Not because of the Aquapac, but because the flash tends to reflect off particles in the water itself. Even clean water is full of micro-organisms and other particles.

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Why do I need desiccants?

To absorb condensation in humid conditions. In humid climates there will be moisture in the air sealed inside the case.  With cameras, this moisture tends to condense inside the lens. Desiccant sachets will absorb any such moisture, keeping the contents completely dry. Camera and camcorder cases come ready supplied with a desiccant sachet. You can buy more from us or from camera shops. We recommend use of desiccant sachets in all Aquapacs in humid climates.

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How to repair an Aquapac?

We've all done it; accidentally stuck a hole in something or dropped a piece of gear.
The good news is that most small areas of accidental damage to Aquapac cases can be repaired very easily - with our puncture pad.

However, we have to say that any damage to the sealing system, hard parts or welds of a case isn't easily repairable and you should contact us for advice.

Repairs that won't work very well

We've tried a load of different things over the years in order to find the best solutions for repairs, and here's some which didn't work so well...

  • Hot Glue Gun - not a permanant bond to the case
  • Superglue - doesn't work at all
  • Duct Tape - peels off and leaves a sticky residue
  • Electrical Tape, Scotch Tape - don't stick properly and aren't waterproof
  • Soldering Iron - burning TPU gives off nasty fumes, please don't!
  • Elastoplast - don't be silly

 

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Copyright © 2017 Aquapac-Aquaman Deutschland GmbH. All rights reserved. Aquapac manufactures waterproof phone cases, waterproof camera cases, underwater iPod cases, drybags, waterproof backpacks, waterproof duffels and waterproof bags, cases and pouches for MP3, GPS, VHF, radios, radio microphones, laptops, notebooks, insulin pumps, binoculars, maps and more. Aquapac, Aquaclip, Immerse Yourself, Kaituna, Keymaster, Lenzflex, Noatak, PackDivider, Puncture Patches, Toccoa, Upano, Wet & Dry, Whanganui, and the A Aquapac Figurative Mark are trademarks of Aquapac International Limited. BlackBerry Bold and BlackBerry Playbook are trademarks of Research in Motion Limited. Droid is a trademark of Lucasfilm Ltd. and its related companies. Galaxy, Galaxy Note and Galaxy Tab are trademarks of Samsung Electronics Co. Ltd. Genie is a trademark of LOCOSYS Technology, Inc. HTC Desire and HTC Incredible are trademarks of HTC Corporation. iPad, iPhone and iPod are trademarks of Apple, Inc. Kindle is a trademark of Amazon, Inc. Nook is a trademark of Barnesandnoble.com LLC. Razr, Droid and Xoom are trademarks of Motorola Trademark Holdings, LLC. Reader is a trademark of Sony Electronics Inc. Velcro is a trademark of Velcro Industries B.V. The brand Dicapac™ is the sole property of DiCaPac Ltd., Korea; the brands Breffo™ and Spiderpodium™ are the sole property of breffo Ltd., Cardiff, UK; the brand Aryca™ is the sole property of Aryca Sports Co. Ltd., Shenzhen, China; the brands McNett™ and Nitestik™ are the sole property of McNett Europe GmbH, respectively the Aquapac-Aquaman Germany GmbH, Donaliesstr. 2 b, 31675 Bückeburg, Germany, as a licensed distributor. When visiting our homepage and shop, it might be possible that we have to put cookies on your computer. No data of the user will be stored, only the protocol of the internet-address. This information is used by our server to recognize you when visiting our homepage next time - to make the navigation easier for you. If you do not want our cookies on your computer please activate “no cookies accepted” in your browser. Design and implementation by Blackbit neue Werbung neue Medien GmbH Göttingen.